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QVC At A Glance is a quick reference guide for you and your Customer Service Representatives. Including information on corporate facts, locations, important phone numbers and fun facts about QVC.
Corporate Facts
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Business
- QVC was founded by Joseph Segel in June 1986.
- QVC broadcasts live 24 hours a day, 364 days a year.
- In 2007, QVC net sales reached $7.4 billion.
U.S. Sites
- QVC’s headquarters are based at Studio Park in West Chester, PA (30 miles west of Philadelphia).
- QVC's telecommunications centers are located in West Chester, PA; San Antonio, TX; Port St. Lucie, FL and Chesapeake, VA.
- QVC’s distribution centers are located in Lancaster and West Chester, PA; Suffolk, VA; Rocky Mount, NC and Florence, SC.
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Reach
- QVC broadcasts live 24 hours a day in approximately 93 million American homes (96% of US cable homes and over 29 million satellite homes).
- QVC UK broadcasts live 17 hours each day and reaches over 18 million households.
- QVC Germany broadcasts live 24 hours each day and reaches over 37 million households.
- QVC Japan broadcasts live 24 hours each day and reaches over 17 million households.
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Employees
- QVC employs approximately 17,200 people worldwide.
Fun Facts
- QVC presents 1,150 products every week - 288 of these products are brand new to the QVC customer.
- QVC’s warehouse space worldwide is the size of approximately 109 football fields.
- QVC’s U.S. distribution centers can pack up to 300,000 packages daily and strive to achieve the goal of shipping 95% of packages within 48 hours of taking the order.
- QVC’s U.S. telecommunications centers operate at 99.99% reliability. Forty five percent of QVC orders are handled via operator assistance, 36% by Automated Ordering and 19% on QVC.com.
- QVC shipped its one billionth package on Thursday, March 22, 2007.
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Buzz on the Q
- QVCHD: On 4.30.08 QVC launched a high-definition (HD) simulcast of its domestic broadcast.
- iQdoU?: On 9.23.07, QVC launched its nationwide campaign to redefine ourselves and revolutionize the way you think about shopping.
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Shop 24 Hours a Day
- To place an order with a Customer Representative, just call 1.800.345.1515.
- To place an order using Automated Ordering, just call 1.800.345.1212.
- To place an order online, please visit QVC.com.
- If you are looking for something special, but don’t have access to the Internet, please call QVC’s ProductFinder at 1.800.345.2525.
- Para llamadas en español, 1.800.328.0890.
- TTY for the hearing impaired, please call 1.800.544.3316.
- To reach Customer Service, please call 1.800.367.9444.
Come Visit Us
Studio Park
- Plan a visit to QVC Studio Park in West Chester, PA.
- Our Studio Tour gives you a behind-the-scenes look at the world’s largest continuously live broadcast studio.
- You can shop for great QVC products in the Studio Store and maybe even experience live TV as a member of a QVC Studio Audience.
- For more information, call 1.800.600.9900 or visit QVCtours.com.
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QVC @ THE MALL
- Visit the QVC retail store at the Mall of America in Bloomington, Minnesota.
QVC Outlet Stores
- Lincoln Court Shopping Center, Frazer, Pennsylvania
- Rockvale Square, Lancaster, Pennsylvania
- Prices Corner Shopping Center, Wilmington, Delaware
- Lighthouse Plaza, Rehoboth Beach, Delaware
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a printer friendly version of QVC At A Glance here. |
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